Shipping & Returns

GUARANTEED  SHIPPING TAKES ONLY 7-14 DAYS!   ALL FREE SHIPPING NOW !

Shipping Methods:

We usually choose EMS to ship the shoes. You will get your shoes within 14 business days.If you need it to be more quick you can choose DHL when checking out on the site.

If there are some countries that EMS can not arrive, we will seng by Air mail ,DHL or other ways, we will notice you when change the shipping method.

We are not responsible for any import tax charged on your package.But we usually write "Just For Gift" on your package so you need not pay any fee when you receive it.

We need processing time (2-5 working days) before send out the shoes.From the time we received your order to the time we start to package your order. 3 working days (except two weekend holidays) to get your order looked at, your payment confirmed, to make sure the shipping address is correct and to collect the items you purchased.

We will send you the message of tracking number by E-mail when we send out the shoes.Tracking website: http://www.ems.com.cn/english-main.jsp
Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).

When receiving and signing for the cargo, you must inspect the cargo carefully to make sure whether it is perfect or not; you should send letter to us instead of signing for if it has any breakage; we will help you to process! But if after receiving and signing for said again the product has any question, we are generally irresponsible!
1.  If you find the parcel broken when delivery, please open the parcel to check whether items are kept intactly. If not, please refuse delivery. When the parcel is returned to us automatically, we will confirm if the damage is made during transportation. If yes, we will send you a new one of same model for exhcange or fully refund your money according to your request.
2.   If you want to return the parcel already signed by you, please email us to get the shipping address where your parcel can be returned to. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.


Unsuccessful or Wrong Delivery
For those customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.

If there are any problem,please feel free to contact us service@ourchristianlouboutin.com.